Project Description

Glance Networks

Higher ROI through co-browsing, screen sharing,
and agent video

The Test

  • Glance Networks, the No. 7 screen-sharing provider, wanted a technology edge while retaining an emphasis on simplicity to help sales pros make the greatest impact on every call throughout the sales cycle
  • Provide a method for management to stay abreast of Sales and Support Glance sessions
  • Integrate Glance session data with SFDC

From day one CodeScience has been an invaluable partner, providing critical product and platform knowledge that was essential to our initial product offerings’ success.

Rich Baker, CTO and Founder,
 Glance Networks

The Science

A lightweight composite app that:

  • Integrates with native page layouts
  • Seamlessly launches desktop app
  • Integrates with Glance API
  • Integrates with Chatter

The Results

  • Share user’s screen or view a client’s screen instantly from their record in SFDC
  • Schedule future sessions from Accounts, Contacts, Leads, Cases, and Campaigns
  • Relate Glance Events with CRM objects and pull data from Glance servers
  • Serve up Glance sessions in the Chatter Feed to keep the company up to the minute on Sales and Support

Whether you’re a long time partner or just now evaluating the Salesforce ecosystem, we would love the opportunity to help you build for success.