Jacob Rouser
Apr 23, 2020

Given the reality we face in the world, a quote from Robert McKee (author, lecturer, and story consultant) stands out to me: 

“True character is revealed in the choices a human being makes under pressure - the greater the pressure, the deeper the revelation, the truer the choice to the character's essential nature.”

In the face of this pandemic, we see people and businesses alike stand up, innovate, and deliver solutions to make the world a better place. At CodeScience, we’re recognizing and celebrating good where we see it. We’ve even dedicated a portion of our weekly team meetings to bring a spotlight to the good work we see being done.

How Geneia is Meeting the Challenges of COVID-19

A couple of weeks ago, we had the chance to work with a long-time client, Geneia, to help build a free-trial version of their Theon® Platform that has been streamlined to help Healthcare providers quickly assess and triage patients who are seeking COVID-19 information, resources, and care.

Those in healthcare are all feeling the strain that COVID-19 is placing on their infrastructure globally. As reported by the Primary Care Collaborative:

Nearly three-quarters of respondents report patients’ inability to use telehealth as a stress on their practice. 72% of surveyed clinicians say that they have patients who are unable to access telehealth due to no computer/internet.”

This means increased call volumes to reduced staff and longer wait times, resulting in frustrated and confused patients as well as additional stress placed on healthcare staff.

With Salesforce’s release of the 6-month free trial of Health Cloud, Geneia stepped in to provide those new healthcare organizations a solution to quickly start-up and rapidly deploy a solution to meet some providers’ most pressing needs:

  • Triaging patients calling in for COVID-19 information

  • Effective routing to resources, assessments, or testing centers

  • Standardized call transcripts to ensure all required information is captured on patient records

By providing a standardized structure around calls, practices can ensure that the information they need is always collected, and those answering and responding to calls can move more effectively by working through the transcripts.

The Theon® Care Management of COVID-19 Patients app includes personas, workflows, and dashboards to help providers get started quickly by providing some foundational pieces that can slow some organizations down as they start leveraging Health Cloud. 

Through configuring the dashboards, healthcare organizations can track:

  • Patient cases reported by state and county

  • Age distribution of calls related to COVID-19

  • New cases of COVID-19 over the age of 60

Started in Days Not Weeks

With those in healthcare being stretched thin, CodeScience helped pre-configure the solution to be deployed via a Quick Start — meaning that by answering a few questions, customers can be up and running in less than a day.

CodeScience is proud to be a partner with Geneia and Salesforce to help support rapid innovation in an ever-changing world. 

Right now, through April 30th, we are conducting a survey to better understand how COVID-19 is impacting ISVs, the AppExchange, and the Salesforce ecosystem. We are calling all partners to participate by contributing 5 minutes of their time. You can find the survey here: https://www.surveymonkey.com/r/covid-19-response-survey — all results are anonymous, and no email is required.

Once we analyze the results, we’ll be updating this post, with a link to our blog revealing our findings.


The CodeScience mission is to help partners on the AppExchange. Whether you are testing the waters or have been a long-time partner, our partners push the limits of what’s possible on Salesforce. Get in touch today!

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