Deliver Amazing Customer Experiences

Reduce churn and future-proof your product

We’ll help you provide stellar customer support from Day One and ensure long-term app readiness for Salesforce’s regular release cycles.

  • Support Planning
    We’ll work with you to design support capabilities and processes in your organization to address Tier 1 issues, as well as communication protocols with CodeScience Managed Services for other support needs.

  • Tier II / Tier III Support
    We’ll uncover the causes of customer issues (whether the issue is within your app, the Salesforce Platform, or a 3rd party) and provide a route to resolution, including bug fixes, to minimize disruption for your customers.

  • Proactive Release Testing
    Discover any potential issues with your app ahead of Salesforce’s regular platform updates and resolve them before they negatively impact your end customers.

  • Product Evolution
    We’ll help you determine the best course of action to incorporate customer feedback, prioritize and implement product enhancements, and securely manage new product releases.

  • Platform Expertise
    When you have questions about Salesforce platform features and technology, impacts to your product, and implications for your product roadmap, we help your product and technology teams understand all the options and potential solutions.

Deployment Success


“We’re releasing more often, turning around more features that matter, and ultimately better meeting the needs of our customers.”

See the Success

D&B Lattice
(Formerly Lattice Engines)

We helped this predictive analytics company incorporate customer feedback and increase product releases 4x.

See the Success
Cornell University

Cornell University

“Now that this core platform is in place, we can go beyond standard offerings to deliver meaningful new services that make it easier for students to find what they need and connect with their peers and advisors.”

See the Success

Want to deliver world-class customer experiences? We can help!